EKU Information Technology
Information Technology (IT) provides resources and support to EKU students, faculty, staff, and visitors. Our IT professionals are here to help you navigate essential applications, secure digital infrastructure and advanced technology solutions. We’re dedicated to enhancing your technology experience at EKU.
For Students
For Faculty & Staff
IT Project Management
To get started schedule a meeting with the IT business analyst for your area or submit an IT request. To schedule a meeting with your business analyst, find your area below and click on your analyst’s scheduler link.
Abby Horn
Abby Horn holds both a BBA and MPA from Eastern Kentucky University, Abby combines technical expertise with a deep understanding of strategic business practices. Her role as a Business Analyst is enhanced by a comprehensive historical knowledge of the university and its practices, enabling her to align data solutions effectively with institutional goals and procedures. Known for her ability to collaborate with peers and stakeholders, Abby consistently demonstrates responsiveness and reliability across all projects.
Outside of work, Abby is passionate about handbell music and traveling. Playing handbells allows her to connect with others through music, while traveling broadens her perspective and fuels creativity.
Business analyst for:
Angie McDaniel & Charlotte Hisle
Angie McDaniel has over 23-year career at Eastern Kentucky University (EKU), starting as a Computer Operator in IT and progressing through various roles, including joining the Systems Specialist Team in 2010. Currently, she serves as a Business Analyst on the Project Management Team, where she focuses on areas such as Student Success, Engagement and Opportunity, Online Learning, Graduate Education, and Research.
Angie’s experience spans numerous departments, including Finance, Human Resources, Financial Aid, Student Affairs, Parking, Slate, and Justice and Safety. Her diverse background and collaboration with teams across the university have been key to the success of many initiatives.
Charlotte Hisle brings over 25 years of experience at Eastern Kentucky University (EKU), with more than 18 of those years spent in the IT department. Throughout her tenure, Charlotte has made key contributions, including providing Banner technical support in the Registrar’s office, leading the implementation of Degree Works (DGW) as a project manager, and offering business reporting for finance, advancement, and student services.
Passionate about optimizing processes, Charlotte is dedicated to helping EKU staff and faculty save time and improve efficiency. As a Business Analyst on the Project Management Team, she is excited to drive innovative, streamlined technical solutions.
Business analysts for:
Stacey Mays
Ms. Stacey Mays brings 26 years of experience at Eastern Kentucky University (EKU), where she spent the majority of her career in Telecommunications before transitioning to Banner systems. During her time at EKU, Stacey earned both her Associate’s and Bachelor’s degrees. Her extensive institutional knowledge and expertise make her a valuable asset in the project management role.
Stacey is married to Jason and is a proud mother of three children. She loves spending time with family and friends, thrift shopping, and going to escape rooms.
Business analyst for:
Stephanie King
Stephanie began her career at Eastern Kentucky University (EKU) over 28 years ago in the Academic Computing department, which later evolved into what is now Information Technology. Throughout her time at EKU, Stephanie has remained dedicated to the university, serving on the Staff Council since its inception and contributing for more than two decades. Her long-standing involvement reflects her commitment to the EKU community.
Outside of work, Stephanie enjoys spending her summers camping with family, friends, and her dog, Ellie. She and her husband, Bruce, have two daughters, Haylie and Braelyn.
Business analyst for:
Tiffany Hampton,
Director, IT Project Management & Business Operations
Tiffany Hampton is the Director for IT Project Management & Business Operations at EKU. She holds a Bachelor of Business Administration and Master’s in Business Administration, with over 19 years of Higher Education experience.
Tiffany’s extensive background in advising, retention and data analysis has lead her to create solutions for faculty, staff and student success, utilizing knowledge of both the business and technical side of operations.
In her free time Tiffany enjoys spending time with her family, music, and traveling for new adventures.
Mission
IT at Eastern Kentucky University is dedicated to providing responsive, reliable, and innovative technological solutions and services that support the university’s mission of education, research, and community engagement.
Vision
To be at the forefront of technological innovation, driving transformative changes that empower the Eastern Kentucky University community to excel in pursuit of knowledge and academic excellence.
Core Values
Innovation: Embrace innovation to enhance teaching, learning, and operational efficiency.
Transformation: Drive transformative changes to adapt to evolving needs and challenges.
Knowledge: Foster a culture of continuous learning, collaboration, and knowledge sharing.
Strategic Objectives:
Academic Technology Enhancement
Outcome: Ensure that academic classrooms are equipped with state-of-the-art technology to support best practices in teaching and learning.
Measure: Annual review of classroom technology equipment, maintenance, and improvements made each year.
Strategy: Continuously assess and upgrade classroom technologies to support innovative pedagogical approaches, enhance student engagement, and facilitate faculty in delivering high-quality education.
Stakeholder-Centric Service Delivery
Outcome: Provide responsive, quality, and personalized customer service to university stakeholders.
Measure: Annual review of customer service metrics, quality, and satisfaction.
Strategy: Implement service-oriented practices and systems to ensure timely and efficient support for students, faculty, staff, and administration, fostering a positive user experience and enhancing overall satisfaction.
Technological Innovation and Automation
Outcome: Promote technological innovation, automation, and self-service solutions to enhance operational efficiency and user experience.
Measure: Annual review of technology advancements, offerings, and capabilities.
Strategy: Foster a culture of innovation by exploring and implementing emerging technologies, automation tools, and self-service solutions to streamline processes, improve productivity, and empower users to leverage technology effectively.
Implementation Plan:
Assessment and Planning: Conduct comprehensive needs assessments and stakeholder consultations to identify technological priorities aligned with the university’s strategic goals and academic mission.
Investment in Infrastructure: Allocate resources to upgrade and maintain IT infrastructure, including classroom technologies, network systems, and digital platforms, to ensure reliability, scalability, and security.
Talent Development: Provide professional development opportunities and training programs for IT staff to enhance their skills, stay updated on industry trends, and effectively support the implementation of innovative technological solutions.
Partnership and Collaboration: Establish strategic partnerships with industry leaders, peer institutions, and technology vendors to leverage expertise, share best practices, and access cutting-edge solutions and resources.
Continuous Improvement: Establish mechanisms for ongoing monitoring, evaluation, and feedback to measure the effectiveness of IT initiatives, identify areas for improvement, and adapt strategies to evolving needs and opportunities.
Guides & Resources
Academic Calendar
Contact Information
Information Technology
Keen Johnson Building
Ground Floor
859-622-3000