Adding a Shared Mailbox in Outlook

The following support article will show you how to add a department or shared mailbox that you have access to in your Microsoft Outlook app.

Automatically Added

Microsoft will often detect and map shared mailboxes when you are granted delegate permissions all on its own. If so, you will see your shared mailbox below your primary mailbox in Outlook. Please see the image below. If the mailbox is not detected and added for you, please continue reading to see how to manually add it.

Manually Adding the Mailbox in “Old” Outlook

NOTE: Use left drop-down arrow icon for reference images or additional information.

Click File in the top left corner

Click Account Settings

Click Account Settings again

Select your email and choose Change

Click More Settings

Click Advanced

Click Add

Enter the email address of the shared mailbox and click OK

Click Apply to save changes

You should now see your shared mailbox underneath your default mailbox

Manually Adding the Mailbox in “New” Outlook

NOTE: Use left drop-down arrow icon for reference images or additional information.

Shared Mailboxes should show up under the “Shared With Me” folder once you are given permission to them

If not, right click on “Shared with me” and click “Add shared folder of mailbox”

In the dialog box, type the email address of the shared mailbox and then click Add

The shared mailbox should now appear under the “Shared with me” folder

Need Access to a Shared Mailbox?

If you try to add a shared mailbox and are told you do not have permissions, then you may need to request them. Please have the owner of the shared mailbox, or someone who already has access to it (for vetting purposes), to submit an IT Service Request by filling out the form at https://form.asana.com/?k=nie2ebJmvfm3f7r9z-6xyA&d=978674317228910. Please be sure to include the full email address of the shared mailbox that is being requested.