Federal Student Aid Ombudsman

If a problem or dispute regarding your federal education loan(s) arises that cannot be resolved through reasonable efforts, you may contact the Federal Student Aid Ombudsman.

The U.S. Department of Education’s Ombudsman office can propose solutions that may help you and other parties come to a final agreement. Before you call, make sure you have good records of people you’ve talked to and what they’ve said.

877-557-2575 (toll-free)
606-396-4821 (fax)
fsaombudsmanoffice@ed.gov